Terms of service

Terms & Conditions

1. Introduction

Welcome to SUA.
By accessing or using our website, products, or services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our platform. If you do not agree with any part of these terms, you should discontinue use of our website and products.

2. Brand Philosophy

SUA is built on the belief that beauty begins with feeling. Our products are designed as personal rituals—blending nature’s pure essence, ancient wisdom, and modern science. While we strive to provide exceptional skincare experiences, individual results may vary based on skin type, lifestyle, and usage.

3. Product Information

We make every effort to display accurate product descriptions, ingredients, and usage guidelines. However:

  • Product colors, textures, or packaging may vary slightly from images shown.

  • Information provided is for general skincare purposes and is not a substitute for medical advice.

  • SUA products are not intended to diagnose, treat, cure, or prevent any medical condition.

4. Usage & Responsibility

Customers are responsible for:

  • Reading ingredient lists carefully before use

  • Performing a patch test prior to full application

  • Using products only as directed

SUA shall not be held liable for allergic reactions, skin sensitivities, or misuse of products.

5. Orders & Payments

  • All orders are subject to availability and confirmation.

  • Prices are listed in the applicable currency and may change without prior notice.

  • SUA reserves the right to refuse or cancel any order for reasons including stock limitations, pricing errors, or suspected fraudulent activity.

6. Shipping & Delivery

Delivery timelines are estimates and may vary due to location, courier services, or unforeseen circumstances. SUA is not responsible for delays caused by third-party shipping providers.

7. Returns & Refunds

Due to the personal nature of skincare products:

  • Opened or used products are generally non-returnable

  • Returns or refunds may be considered only for damaged or incorrect items, subject to inspection

  • Requests must be made within the stated return period

8. Intellectual Property

All content on this website—including text, images, branding, product descriptions, and design—is the intellectual property of SUA.
You may not copy, reproduce, or distribute any content without prior written consent.

9. Limitation of Liability

SUA shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Losses resulting from misuse of products

  • Personal interpretations or expectations beyond the intended use of our products

10. Privacy

Your personal information is handled with care and respect. Please refer to our Privacy Policy for detailed information on data collection, usage, and protection.

11. Changes to Terms

SUA reserves the right to modify these Terms & Conditions at any time. Updates will be effective immediately upon posting on the website.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with applicable local laws.

13. Contact Us

For any questions regarding these Terms & Conditions, please contact us through our official website or customer support channels.